Frequently asked questions (FAQ)
Below are some of the frequently asked questions we receive.
Tickets
How do I purchase a ticket?
We use TicketSource to sell our tickets for all our events. You can find our TicketSource page here, where you can select the event and then go through to book your tickets and make the payment.
How can I pay for a ticket?
If you are booking a ticket online through our TicketSource page, you can pay with a Direct Debit or Credit Card. If you would like to pay with cash or a gift voucher, you can do so in person at our box office which is open every Wednesday and Saturday from 10.30 am to 12.30 pm or an hour before every event.
Do you allow group bookings?
We allow group bookings on our in-house productions. Please contact the box office to arrange a group booking.
Do you offer concession tickets?
Some of our events have concessionary prices. Events that have concession tickets available will be displayed on our booking system.
Do you offer refunds on tickets?
We do not offer any refund on tickets purchased. If you choose to purchase a Booking Protect with your ticket then you may be eligible for a refund if certain criteria is met. You will need to contact TicketSource to enquire about a refund.
Do you offer exchanges on tickets?
We do not allow any exchanges on tickets.
I can no longer come to the event, what can I do with my ticket?
Please contact us as soon as possible and we may be able to resell your ticket for you. This only applies to events that have sold out.
Do I need to bring my ticket with me to the event?
Yes! Please make sure you bring your ticket with you, whether it is printed out or an e-ticket on your mobile phone and show it to our stewards when the doors to the auditorium are open. If you arrive and have not got your tickets with you, please speak with our volunteer on the box office who will confirm your booking and tell you your seat number.
Do you have gift vouchers?
Yes! The Conquest Theatre has gift vouchers which can be purchased from the box office which is open every Wednesday and Saturday from 10.30 am to 12.30 pm or an hour before every event.
Opening hours & getting here
What are the opening hours of the box office?
The box office is open every Wednesday and Saturday from 10.30 am to 12.30 pm or an hour before every event.
What are the opening hours of the Conquest Theatre?
The theatre is open every Wednesday and Saturday from 10.30 am to 12.30 pm and from an hour before every event.
What is the address of the Conquest Theatre?
The Conquest Theatre is located on the Tenbury Road in Bromyard. The full address is: Conquest Theatre, Tenbury Road, Bromyard HR7 4LL.
The postal address is: Conquest Theatre, The Old Vicarage, 1 Rowberry Street, Bromyard HR7 4DU.
Is there a car park at the Conquest Theatre?
The Conquest Theatre is located on Tenbury Road in Bromyard, where there is a council-run car park right outside. There is also another council-run car park a short walk away on Rowberry Street. Parking is free after 6 pm.
Facilities
Are there disabled facilities at the Conquest Theatre?
The Conquest Theatre has access to all facilities for wheelchair users coming to watch our shows with a ramp to enter the building from the car park, a disabled toilet and front row allocated seats which can be removed for a wheelchair. If you require this service, please add a note to your booking.
Does the Conquest Theatre have a hearing loop?
The auditorium is equipped with a hearing loop system, which allows for a better experience.
Does the Conquest Theatre accept assistance dogs?
Yes, assistance dogs are welcome in the building.
What facilities does the Conquest Theatre have?
The Conquest Theatre has a bar and coffee bar which sells drinks, sweets and ice creams. Toilets are situated next to the auditorium with a dedicated disabled toilet with baby changing facilities.
How many seats does the auditorium have?
Our auditorium has 153 seats, with three on the front row which are removable to accommodate wheelchairs. The seats are raked and staggered meaning you will always get an unobstructed view.
I have seen the art exhibition in the foyer, can I take part?
We hold exhibitions in the foyer every few months which are arranged by Margaret. The exhibitions are a fantastic way to display your art to the community. If you are interested in holding an exhibition, please contact us.
When are Conquest coffee mornings?
Our coffee mornings are every Wednesday and Saturday from 10.30 am to 12.30 pm. It is a great chance to buy tea or coffee, book tickets and find out about volunteering with us.
Does the Conquest Theatre serve food?
The Conquest Theatre does not serve food, but the bar and coffee bar do sell crisps, chocolate, ice creams and peanuts. If you are visiting the theatre and would like a meal before the event, there are a few restaurants within the town. Some restaurants include Foxy’s Steak Bar, The Inn Bromyard, Flavours, Mahis, The Plough Inn Stoke Lacy, The Baiting House Upper Sapey, The Three Horseshoes Little Cowarne, The Fishermans Arms Docklow, Kings Heads Docklow.
Hiring
How can I hire the auditorium?
Please contact us about hiring the auditorium. The Conquest Theatre works six months ahead for booking events. There may be some cancellations where we may be able to fit your event in sooner.
The auditorium is equipped with full lighting, sound and backstage facilities to accommodate visiting companies. For full specs of the auditorium lighting and sound, view the specs here.
How can I hire the foyer?
Please contact us about hiring the foyer. The Conquest Theatre works six months ahead for booking events. There may be some cancellations where we may be able to fit your event in sooner.
The foyer is equipped with lighting and sound to accommodate visiting companies. For full specs of the foyer lighting and sound, view the specs here.
What backstage facilities do you have?
The Conquest Theatre has two dressing rooms with toilet and shower facilities. There is a large stage left wing for set pieces and a stage manager desk with curtain control. The lighting, sound and projection are operated from either the lighting box upstairs above the seating or a desk which can be assembled at the back of the seating, which removes seven seats from sale.
Ironing, washing and drying machines are available in the workshop. There is a crossover which allows for actors to get from one wing to the other and up into the dressing rooms. There is also a trap door that goes from the stage right to the back centre of the stage. A double door is located at the backstage right of the stage, which leads to the workshop and crossover. Overlooking stage right is a fly gallery that has the control box for our winches.
For all the information about the auditorium, please check our specs here.
What is Folk in the Foyer and can I take part?
Folk in the Foyer was established many years ago and was run by Roger. It is a folk-based event that sees two to three folk bands or artists play on our foyer stage. Over the years we have had many musicians play in Folk in the Foyer and it has gathered quite a following.
If you are a folk band or artist and would like to hire the foyer for a Folk in the Foyer event, please contact us. The Conquest Theatre works six months ahead for booking events. There may be some cancellations where we may be able to fit your event in sooner.
Can I hire a costume from your costume department?
Yes! With over one thousand costumes in our wardrobe, the Conquest Theatre has an extensive range of costumes to choose from. Available for theatre, school or private hire, the costumes are offered at reasonable rates. Please contact us with a description of what costumes you would like to hire.
Volunteering
How can I volunteer as a steward/bar steward/coffee bar steward?
The Conquest Theatre is run entirely on volunteers and can be a great stepping stone for people forging a career in the arts, or those who want to spend a few hours each month to be involved in the local community.
If you would like to volunteer front of house, please contact us or visit us on a Wednesday or Saturday morning from 10.30 am to 12.30 pm and speak with a volunteer in person about volunteering.
How can I volunteer as a projectionist/lighting technician/sound technician?
The Conquest Theatre is run entirely on volunteers and can be a great stepping stone for people forging a career in the arts, or those who want to spend a few hours each month to be involved in the local community.
If you would like to as a projectionist or backstage technician, please contact us or visit us on a Wednesday or Saturday morning from 10.30 am to 12.30 pm and speak with a volunteer in person about volunteering.
How can I volunteer as a stage hand/stage manager/costume maker/prop maker?
The Conquest Theatre is run entirely on volunteers and can be a great stepping stone for people forging a career in the arts, or those who want to spend a few hours each month to be involved in the local community.
If you would like to as a backstage crew, costume or prop maker, please contact us or visit us on a Wednesday or Saturday morning from 10.30 am to 12.30 pm and speak with a volunteer in person about volunteering.
How can I volunteer as a set builder/set painter?
The Conquest Theatre is run entirely on volunteers and can be a great stepping stone for people forging a career in the arts, or those who want to spend a few hours each month to be involved in the local community.
If you would like to as a set builder or set painter please contact us or visit us on a Wednesday or Saturday morning from 10.30 am to 12.30 pm and speak with a volunteer in person about volunteering.
What is the Koffee Klub and how can I join?
All Conquest Theatre in-house production sets are built by the Koffee Klub. Established many years ago, the Koffee Klub is responsible for building and constructing the set for productions. Outside of shows, they work on repairing and maintaining the building. The Koffee Klub meet every Wednesday or Saturday morning from 10.30 am to 12.30 pm and work on sets for upcoming shows.
If you would like to join the Koffee Klub please contact us or visit us on a Wednesday or Saturday morning from 10.30 am to 12.30 pm and speak with a volunteer in person about volunteering.
How can I join the Drama Group?
The Conquest Theatre Drama Group is an active group of actors who take part in many of our productions. If you would like to try your hand at acting or you’re itching to get back on stage, contact us today about joining our drama group.
All actors at the theatre need to be an actor member. To find out more, visit our membership page here. For all upcoming auditions for in-house productions, visit our audition page here.
How can I act on stage in a production?
If you would like to try your hand at acting or you’re itching to get back on stage, contact us today about joining our drama group.
All actors at the theatre need to be an actor member. To find out more, visit our membership page here. For all upcoming auditions for in-house productions, visit our audition page here.
How can I join the Youth Theatre?
The Courtyard Hereford holds a youth theatre here at the Conquest Theatre every week on a Monday. If you 18 or younger and are interested in theatre or the performing arts, take a look at joining. Youth theatre sessions are led by an experienced Courtyard practitioner, where you will gain confidence, make new friends, learn new skills and have lots of fun! Enquire today with The Courtyard about joining the Bromyard Youth Theatre
How can I direct a show at the Conquest Theatre?
If you would like to direct a show at the Conquest Theatre, please contact us and you will be forwarded to the Drama Team Committee. All new directors to the Conquest Theatre must direct a show on our foyer stage first. This allows you to get an idea of how directing works here before doing a full-scale production on the main stage. All shows are proposed to the Drama Team Committee and Management Team Committee for approval first.
Membership
Does the Conquest Theatre have memberships?
Yes! The Conquest Theatre has two memberships; full membership and actor membership. You can find out the full information about the memberships and apply for them on our membership page here.
How can I pay for a Conquest Membership?
You can pay for your Conquest membership by setting up a GoCardless payment with a direct debit or credit card, which automatically renews your membership each year and can be cancelled at any time. You can also pay for your membership in person with a direct debit or credit card or cash at the box office every Wednesday and Saturday from 10.30 am to 12.30 pm or an hour before every event. The Conquest Theatre has two memberships: full membership and actor membership. You can find out the full information about the memberships and apply for them on our membership page here.
What benefits do I get for the memberships?
The Conquest Theatre has two memberships: full membership and actor membership.
Full membership benefits are:
Subscription to e-newsletter
One free hot drink for the member holder at every event
Right to vote at the Conquest Theatre AGM
One half price ticket to any night of a main stage Conquest Theatre production
50p discount on film tickets
25% off costume hire
5% off at the bar
Actor membership benefits are:
Ability to act on-stage in all Conquest Theatre productions
Subscription to e-newsletter
One free hot drink for the member holder at every event
Right to vote at the Conquest Theatre AGM
One half price ticket to any night of a main stage Conquest Theatre production that can be gifted to a friend or family
50p discount on film tickets
25% off costume hire
5% off at the bar
You can find out the full information about the memberships and apply for them on our membership page here.
How to I redeem my membership benefits?
You can redeem your membership benefits in person by showing our volunteers your membership card when making a purchase or by entering your membership number when booking a ticket on TicketSource. You can find out the full information about the memberships and apply for them on our membership page here.
How to I get my membership card?
You can collect your membership card from the box office from the start of the new membership year. The box office is open every Wednesday and Saturday from 10.30 am to 12.30 pm or an hour before every event.
I have lost my membership card, how do I get a new one?
Please contact us as soon as possible if you lose your membership card. We can reissue you a new membership card which can be collected from the box office. The box office is open every Wednesday and Saturday from 10.30 am to 12.30 pm or an hour before every event.
Where do I find my membership number to claim my free ticket?
You can find your membership number on the front of your membership card. Alternatively, it can be found in your membership confirmation email or you can contact us to be sent your membership number.
Can’t find the answer you need from the questions above? Contact us today with your query.